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Terms of use

Passenger

Terms and Conditions

Beat offers its services under the following Terms of use (hereafter collectively referred to as the “Agreement”) that constitute a legal agreement between you and Taxibeat Limited, a British corporation or the appropriate entity (the “Company”). You should read them carefully and use the Beat services only if you agree and consent to the agreement. By using the software, you agree to be legally bound by the agreement and the privacy statement set forth herein just as if had signed them.

We are constantly looking for ways to improve and expand Beat. We may amend these terms from time to time. The amended terms shall be effective upon posting. Any use after amendment constitutes acceptance of the new terms. The updated Terms and Conditions are always available here (at taxibeat.com/terms).

These terms and conditions, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website, our mobile application or any of our applications through whatever platform (hereafter collectively referred to as the “Software”) and/or by completing a booking, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

If you do not agree to these terms and conditions including our privacy statement and you are not willing to be bound by them, do not install our application and/or promptly erase it and any part thereof, from your mobile phone or computer and do not use it in any manner whatsoever.

The Software is owned, operated and provided by Taxibeat Limited and it is provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

1. Definitions and interpretation
For purposes of this Agreement, the following definitions apply:

  • “we”, “us”, “our” and “Company” refers to Taxibeat Ltd and its affiliate (distribution) partners
  • “you”, “your”, “yours” and “Passenger(s)” refers to the customer using/booking a taxi through our mobile applications or through the website
  • “Software” refers to the Mobile and Web applications owned by Taxibeat Ltd and used by you to book your ride.
  • “Driver(s)” refers to the licensed private hire driver who has completed the registration for drivers and is accepted by Beat to participate as a Driver,
  • “User (s)” refers to any user of the Software, including you, and
  • “Beat services” refers to services rendered by Beat, through the use of its Software, to you
  • “Taxi services” refers to transportation services rendered by drivers to passengers

2. Scope of our Service

Through the software we provide an online platform through which taxi drivers appear on line when available for booking, and through which you can make such bookings. Beat provides you the opportunity to a) locate and contact drivers who are close to your location and b) choose amongst the available drivers c) request the provision of taxi services of your chosen driver. We are not a licensed private hire operator, nor a transportation carrier and we do not provide transportation services. We act solely as an intermediary between you and the taxi driver.From the point at which you make your booking through Taxibeat Ltd, you enter into a direct (legally binding) contractual relationship with the taxi driver that you book. It is up to the Driver to offer transportation services which may be scheduled through use of the software or Beat service. Beat offers information and a method to obtain such taxi services, but does not intend to provide taxi services or act in any way as a transportation carrier, and has no responsibility or liability for any taxi services provided to you by such Drivers.

When rendering our services, the information that we disclose is based on the information provided to us by the users. As such, the users are fully responsible for informing us with their updated information and indicate directly by themselves if they are available which is displayed on our software. Although we will use reasonable skill and care in performing our Beat services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our software or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each user remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information displayed on our software. Our software does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or rating of any user made available.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our software for any commercial or competitive activity or purpose.

3. Free of charge

Our service to the passengers is free of charge. Unlike many other parties, we will not charge you for our service or add any additional (booking) fees to your taxi ride. We will not charge you, as you will pay the driver directly for your ride.

If you choose to pay via credit card Beat shall charge you for the transportation services provided to you by the Driver on behalf of the Driver. You agree that you will pay for all transportation services you purchase from the Driver, and that Beat may charge your credit card account as provided by you when registering in Beat including any taxes and late fees, as applicable, that may be accrued by or in connection with your account. You are responsible for the timely payment of all fees and for providing us with a valid credit card account for payment of all fees at all times. Any payment made is non-refundable.

Beat uses a third-party payment processor (the “Payment Processor”) to link your credit card account to our application and service. The processing of payments or credits, as applicable, in connection with your use of the Software will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these Terms. Beat is not responsible for any errors by the Payment Processor. In connection with your use of the Software we will obtain certain transaction details, which we will use solely in accordance with its Privacy and Cookie Notice.

4. Privacy

Beat uses high ethical standards and respects your privacy. Save for disclosures required by law in any relevant jurisdiction, we will not disclose your personal information to third parties without your consent. However, we reserve the right to disclose your personal information to our affiliated (group) companies (in and outside the European Union), including our and our affiliated (group) companies’ employees and our trusted agents and representatives who have access to this information with our permission and who need to know or have access to this information to perform our service (including customer services and internal (audit/compliance) investigation) to and for the benefit of you. Please have a look at our privacy statement for further information.

5. Registration and Use of Website

You can only use Beat if you have registered to do so.

Only individuals who are legally entitled may register on Beat. If you reside in a jurisdiction which restricts the use of the Services because of age, or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits and you must not use the Software and Service. If you are not legally entitled and/or have had you account suspended or canceled, temporarily or permanently,  you cannot register.

You must complete the registration form available on our software, if interested to use our services as a passenger or as driver. The forms and applications for passengers are different than the drivers.

By registering on Beat, you agree:

  1.  to provide true, accurate, complete and updated information about yourself at the registration form, and update them whenever necessary. Beat is not obligated to monitor or control the accuracy of information provided by you. If any information provided by you is not in accordance with these provisions or if Beat has reasonable grounds to suspect that such information do not agree, Beat has the right to refuse your registration, whether as passenger or as driver, and suspend or terminate immediately, regardless of notice, the registration of your account and refuse any and every use, present or future, of the Beat services that require registration. In this case, you shall not be entitled to any indemnity or compensation for the refusal, suspension or cancellation of your registration.
  2. that you will not use Beat: for any unlawful purpose; in any way that interrupts, damages, impairs or renders Beat less efficient; to transfer files that contain viruses, trojans or other harmful programs; to access or attempt to access the accounts of other users or to penetrate or attempt to penetrate any security measures; to disseminate any content which is defamatory, obscene, or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or otherwise; to advertise or promote third party or your own products or services;
  3. to refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation
  4. and acknowledge that we have limited control over the nature and content of information and chat transmitted or received by you or other users of Beat. Although we reserve the right to do so, we do not monitor such content in the usual course of business and will not be liable for any such content. If you have a complaint about another user please contact us via the app or website;
  5. to comply with all applicable laws from your home nation, the country , state and city in which you are present while using the software or Beat service;
  6. to make payment in full to any taxi drivers introduced to you through Beat for any services provided by such driver to you;
  7. to treat taxi drivers introduced to you through Beat with respect and not to cause damage to their taxi;
  8. to compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of this agreement.
  9. that the nickname or email (e.g xxx@yahoo.com) that you use to register on the Software shall not resemble to Beat’s company name. Also nicknames deemed offensive may be deleted, as well as containing a URL or email address.
  10. that you shall not use Beat service or software to cause nuisance, annoyance or inconvenience
  11. that by accessing and using the Beat services via mobile devices, or by using certain mobile features, you may incur fees from the provider or carrier of the mobile services that you use (“Carrier”) and you are solely responsible for the payment of such fees.

You are solely responsible for maintaining the confidentiality of your password chosen by you at your registration at Beat. Beat is not responsible for any harm resulting from disclosure of your password from yourself to third parties or use of your password by a third party to access your account. In the event of any unauthorized use of your account, you must immediately notify Beat at [help@thebeat.co].

The User may change at any time its registration information according to our Privacy Statement.

When contacting a driver and requesting the provision of services, you must wait for the response of the driver, who may accept or deny the provision of taxi services. If the driver accepts the engagement and you want to cancel it for any reason, you must cancel the taxi call by specific action on the software. Users acknowledge that Beat is not liable for any delays, cancellations, failure to provide taxi services between the Passenger and Driver, nor for any delay or failure in the provision of taxi services.

6. Prohibited Uses.

Except as specifically permitted herein, without the prior written consent of Beat you agree not to: (i) use, modify, incorporate into or with other software, or create a derivative work of any part of the Application; and (ii) sell, license (or sub-license), lease, assign, transfer, pledge, or share your rights under this agreement with or to anyone else; (iii) copy, distribute or reproduce the application for the benefit of third parties; (iv) disclose the results of any benchmarking of the application, or use such results for your own competing software development activities; and/or (v) modify, disassemble, decompile, reverse engineer, revise or enhance the software or attempt to discover the softwares’s source code.

7. Ranking and passenger reviews

The driver agrees that the passengers carried by him may evaluate the services provided by him (driver and vehicle). When doing so, passengers shall be obliged to be objective in their evaluation.

The completed passenger review may be (a) uploaded onto the relevant driver information page on our software for the sole purpose of informing (future) passengers of your opinion of the service (level) and quality of the driver, and (b) (wholly or partly) used and placed by Beat at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our software or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by Beat. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The passenger review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.

8. Disclaimer

By entering into this agreement and using the software or Beat service, to the extent permitted by law, you agree that you shall defend, indemnify and hold the company, its licensors and each such party’s parent organizations, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, shareholders, officers, directors, employees, representatives, members, attorneys, licensees, agents, or others involved in creating, sponsoring, promoting, or otherwise making available the software and its contents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including personal data, comments, and ratings) of the users as made available on our software, (iii) the services rendered by the driver, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you (including attorneys’ fees and costs), pursuant to, arising out of or in connection with the use, inability to use or delay or virus of our software and/or the server that the software is hosted, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the user (its employees, directors, officers, agents, representatives or affiliated companies)(including attorneys’ fees and costs), including any (partial) cancellation, double-booking, strike, force majeure or any other event beyond our control (vi) any information on this software sometimes linked to external sites over which our services have no control and for which we assume no responsibility (vii) any user violation or breach of any term of this agreement or any applicable law or regulation, whether or not referenced herein.

9. Limitation of Liability

The company may introduce you to drivers for the purposes of providing transportation. We will not assess the suitability, legality or ability of any driver and you expressly waive and release the company from any and all liability, claims or damages arising from or in any way related to the driver. The company will not be a party to disputes, negotiations of disputes between you and such driver. We cannot and will not play any role in managing payments between you and the drivers. Responsibility for the decisions you make regarding services offered via the software or taxi service (with all its implications) rests solely with you. We will not assess the suitability, legality or ability of any such drivers and you expressly waive and release the company from any and all liability, claims, causes of action, or damages arising from your use of the software or taxi service or Beat service, or in any way related to the third parties introduced to you by the software or Beat service. By accepting the provision of the Taxi services, you acknowledge that Beat has no involvement in the contractual relationship between driver and passenger.

10. Termination

Beat may notify, suspend or terminate, temporarily or permanently, the account of a User at any time and take appropriate legal action if: (i) the User violates any of the representations, warranties and obligations contained in these Terms Use or any policies and rules adjacent to it, (ii) the User fraudulent practice or fraudulent acts, or (iii) Beat understands, in its sole discretion, that the activities and attitudes of the User have caused or may cause some damage to third parties or Beat. The User shall not be entitled to any damages or compensation for the cancellation or suspension of your account on the software.

Beat may in its sole discretion, for any reason or no reason and at any time alter and/or discontinue providing its services, with or without notice. Beat shall not be liable for any damage or loss caused by such an alteration/ termination of the Beat service.

You are under no obligation to use the Beat service and may simply choose to stop using it at any time.

11. Intellectual Property

Any and all content, including but not limited trademarks, logos, symbols, domain names, trademarks, designs, industrial designs, images, photographs, backgrounds, icons, navigation tools, texts, among others, of the present software or related to products and goods displayed on the software are protected by copyright and intellectual property and are owned by Beat or third parties authorized by Beat to develop activities on the software. User agrees to respect the intellectual property rights of Beat and others and is aware that intellectual property in this software can never be used in any manner and in any media without our prior written permission of their owners.Beat is not liable for damages suffered by a User who has copied, transferred, distributed or otherwise protected content used in this software, violating rights of third parties.

The company hereby grants you a non-exclusive, non-transferable, right to use the software and Beat service, solely for your own personal, non-commercial purposes, subject to the terms and conditions of this agreement. All rights not expressly granted to you are reserved by the company and its licensees.

12. Maintenance and Support

Beat has no obligation to provide support, maintenance, upgrades, modifications, or new releases under this agreement. However, Beat may from time to time issue upgraded versions of the application, and may automatically electronically upgrade the version of the application that you are using on your mobile phone or on your computer. You consent to such automatic upgrading, and agree that the terms of this agreement will apply to all such upgrades.

13. Assignment

This agreement may not be assigned by you without the prior written approval of the company but may be assigned without your consent by the company to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger. Any purported assignment in violation of this section shall be void.

14. Miscellaneous

These terms and conditions constitute the entire understanding between user and Beat with respect to its object, replacing any and all instruments, agreements, letters and / or contracts, oral or written agreements between the parties with respect to the subject matter described herein prior to the date of your registration as a user.Nothing in the terms and conditions will constitute a partnership, agency relationship, franchise relationship or contract of employment between the parties.If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.The failure by Beat on demand at any time, to perform any provision of this agreement will not affect in any way the right of Beat to enforce such provision thereafter.We will do our best to resolve any disputes over this agreement. If you wish to take court proceedings against us you must do so in London. These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales.

The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our website (by selecting the English language) or shall be sent to you upon your written request.

15. Promo Codes (Promotions or Coupons)

Beat keeps the right to issue anytime promo codes for its users. These are coupons that are cashed in taxi rides with Beat.
The coupons cannot be used for Boxi rides with Beat.
Each coupon is valid only for limited period and expires on the date mentioned in the offer.
Both the validity duration and the value vary and they can be amended depending on Beat’s needs.
The users are informed separately for the value and the validity duration of each promo, once the coupon is activated.
The coupon will not be valid until it is applied to the qualifying item.
The offer is limited to one coupon per user, thus each user has the right to receive the relevant promo once, unless it is clarified by Beat that other conditions apply.
Beat keeps the right to amend or cancel promos anytime.
Beat keeps the right to deactivate users’ accounts when Beat thinks that the coupons are used abusively, provided that Beat has found more than one accounts, efforts or acts for intended fraud and abuse of the system with purpose the multiple use of the same offer by the same user.
Each offer is unique and cannot be combined with others. As a general rule, only one coupon can be used each time for the use of Beat’s services.
Beat does not have any obligation for payment of any tax for the use of any coupon.
The user is obliged to pay any further tax duties that are relevant with the use of the coupon.
Coupons are not for resale and are not redeemable for cash.
Coupons cannot be replaced if lost, stolen, or deleted.
A coupon cannot be used for past uses of Beat’s service, unless it is explicitly provided by the conditions of the promotion.

If a coupon is used during Beat’s service and the service is cancelled or rejected, the coupon will be invalid.

 

 

16. TERMS AND CONDITIONS for the use of Gift Cards

  1. Each user of Beat is entitled to purchase an electronic Gift Card on his own initiative and request, in order to donate it to one third recipient, (who is a member or not a user of Beat). The recipient of the Gift Card may use it as a mean of payment for the taxi services receiver from third party carriers by using the Beat platform. The purchase of a Gift Card can be effected only through the Beat application.
  2. The value of a Gift Card purchased is defined each time by the-sender of the Gift Card. The minimum value of a Beat Gift Card is ten (10) euro, while the maximum value is three hundred (300) euro. In particular, the sender of the Gift Card may pay for a Gift Card by using those electronic means of payment that are available in the Platform in order to donate it to a third recipient. The member should indicate a specific mobile phone number of a recipient (at his free choice: either by inserting the number of the third recipient on his own or by allowing the Beat application to have a temporary access to his mobile phone solely in order to find the  mobile phone (number) of the recipient, which is associated uniquely with the gift card, based on the name by which the telephone number is saved in his Contacts (access is made under the conditions set in article 2 of the privacy policy of the present terms).
  3. If the recipient of the gift card is a member of Beat, the amount credited to the Gift Card will appear in the Account of the recipient of the Gift Card in the Platform. The recipient will be notified for the receipt of the Gift Card by  means of electronic notification (push notification), email or sms to his mobile phone. The notice through push notification or sms shall include a reference to the mobile phone (number) of the sender of the Gift Card (without name). If the recipient does not wish at all to become recipient or/and make use of the Gift Card he/she has received, he may contact Beat at help@thebeat.co to declare it within the latest 5 working days from the receipt of the notice for the delivery of the Gift Card described previously. In that case Beat would deduct the amount of money corresponding to the Gift Card from his Account and return it to the sender; otherwise, if the above period of time lapses, the amount will remain available to the recipient’s Account (no refund is possible – even in case of no use of the Gift Card).
  4. If the recipient of the gift card is not a member of Beat, the amount to be paid by the sender of the gift card shall not be credited to an account, but it shall remain bound/freezed to the account of the sender of the card, until the recipient activates the gift card upon registration in the Beat Platform. Following payment of the Gift Card, the sender of the gift card himself should send an sms or other message to the recipient of the gift card, notifying him regarding the purchase of the gift card and its value and inviting him to register in Beat Platform. Registration in the Beat Platform to activate the gift card should take place no later than 15 days from the payment of the gift card. Attention: the 15 days deadline starts from the date of payment of the gift card and not from the date of dispatch of sms by the sender of the gift card. The sender bears the liability for the proper dispatch of the sms or any other message and for complying with time limits set for the activation of the gift card. The sender bears also the costs of the recipients notification.  

The gift card can only be activated when the recipient would register using the specific mobile phone number that was declared by the sender in Beat. As soon as the recipient is registered the amount is released and credited to his/her Beat account. In case of expiration of the above deadline, during which the gift card has not been activated by the mobile phone number that has been stated as per above, the amount paid by the sender shall be released and re-credited to the sender’s account (if the sender wishes to re-send a gift card to the same recipient he/she should repeat the process from the beginning); the recipient’s  mobile phone number shall be completely deleted from the Platform. Both the sender and the recipient of the gift card have no claim against Beat for non-activation of the gift card provided the above deadline has passed.

  1. A Gift Card is issued by Beat exclusively and solely as a mean of payment for the provision of taxi services of third party carriers with the use of Beat Platform. Therefore, in order to make use of a Gift Card, the recipient should be or should become a registered member of Beat. The value of Gift Card may be redeemed only on taxi routes with Beat and not on Beat Boxi routes.

The Gift Cards have norminal value from 10€ up to 300€. The norminal value of Gift Cards corresponds to the amount of money credited to these cards by the sender of the Gift Card. The Gift Card is not refundable (subject to paragraph 3 and 4 above), cannot be exchanged for cash and cannot be used as a credit/debit card. The Gift Card cannot be used for the purchase of other Gift Cards or vouchers offered by Beat. The Gift Card is personal and nontransferable and is uniquely connected to a specific mobile phone number of the recipient; the card will be redeemed solely with the use of that specific mobile phone number (for the provision of the third party transportation services with the use of the Beat Platform). The Gift Card cannot be used by another mobile phone. In case that the mobile phone number is changed, the member of Beat should go to his Profile in the application and amend his data accordingly, otherwise he will not be able to use his Gift Card through the new number.

The Gift Card has no expiration date and may be used at any time by its recipient. Nevertheless, Beat reserves the right to discontinue the use of Gift Cards by notifying accordingly the holders by sending sms, email or any other appropriate means of communication and by giving them a depletion deadline to use the remaining credits in their Gift Card, otherwise after the expiration of the deadline the balance of the card will be deleted automatically and the card will become inactive. In addition, the Gift Card is set automatically inactive in case that its recipient ceases to be a member of Beat (deleted from the Platform for any reason).

  1. When a third transportation service is paid with the use of a Gift Card’s balance, change (money) is not given back. The remaining amount credited to the Gift Card may be used for future transportations. The Gift Card may be used either as a unique mean of payment or in combination with other means of payment such as cash, credit card etc. or even in combination with other offers or vouchers issued by Beat (if the recipient is entitled to any). If the recipient has to pay to the third party carrier an amount exceeding the available amount credited to the Gift Card, the amount can be paid by any of the above means of payment in combination. The Gift Card may be used in as many transactions as the holder wishes until the total credited amount is spent. In case that the transaction cannot be concluded through the electronic transactions management system due to technical problem or force majeure, the cardholder shall pay the purchase price with other payment means and shall use his Gift Card in a next transaction.
  2. The Gift Card holder is personally liable to safeguard and to use properly the Gift Card. In particular, given that this card is connected uniquely to a specific mobile phone number, in case of loss of the mobile phone or of any other violation, the holder should inform immediately Beat by sending an email at help@thebeat.co. Beat shall in no case cancel a transaction or refund money back due to non-authorized use of the Gift Card, as long as Beat is not previously informed via email by its holder. Beat has no liability for any non authorized use or access to the Gift Card up to its notification, the Gift Card is not replaced and the holder is not be entitled to any compensation from Beat.
  3. To maximum extent permitted by law, Beat disclaims all warranties regarding the Gift Card, including, without limitation, warranties regarding the merchantability and the suitability for a specific purpose. In case that the Gift Card does not function by fault of Beat, the liability of Beat is limited exclusively and solely to re-credit back any unspent (outstanding) balance of the original Gift Card.
  4. Use of Gift Card constitutes express and unconditional acceptance of present terms by the holder/recipient of the card.

 

 

Privacy Statement

Your privacy is important to Beat. So we have developed a Privacy Statement that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

This privacy statement applies to all of our Beat services or Software.

The same definitions apply to the privacy statement as in paragraph 1 of the Terms and Conditions.

1. Privacy Policy

The information we request when making your registration at Beat software, is requested in order to offer you our professional service.

We will only disclose your personal information to third parties for the purposes of completing your booking through us, in order to provide you with the information or services you have requested, or with your explicit consent. We reserve the right to disclose your personal information to certain permitted third parties including members of our own group, trusted partners and our own professional advisers.

We would again like to stress that, in accordance with European personal data protection laws, strict security procedures are observed to prevent personal data misuse and unauthorised access.

2. What personal information we collect

In general, the personal information we gather enables us to process your bookings (for taxi services) and to provide the Beat services to you. We collect personal information that you submit to us voluntarily when you register with us or when you use the Beat Services.

When you download a Beat mobile application, we collect your device type, your wireless carrier, and your individual device ID and we associate this with your personal information, though we primarily use this information to support your account and provide you with Beat services.

Registration

When you register in Beat to use the software you will be asked to complete online forms providing for: your email address, mobile telephone number, location information (your mobile or other location-aware device to transmit location data) and a password. This information is required in order to use Beat and enjoy our Beat services at no cost. The information will not be re-used for an incompatible purpose to our scope of our service as described at the Terms and Conditions.

The credit card information you provide in your personal profile at sign-up is not stored by us, but is stored and used by our third party credit card processors in order for them to process payment that you owe third parties for transportation services received by you.

User Account
You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your account.

You may allow other members of your household to use the software under your name or account, provided that you hereby agree to pay all charges that they incur and to be responsible for all other aspects of their usage. You agree to supervise all usage by minors of this software under your name or account.

In addition, tracking information is collected as you use our software or Beat service, including, but not limited to geographic areas. If you are traveling in a vehicle ordered via the Beat service, the driver’s mobile phone will record your GPS coordinates. We collect this information in order to provide you with the history of your rides and do not use it for any other purpose.

We also collect device type and unique identifier when you use our mobile application, we use this information for the sole purpose of providing you with the most up to date application and features .If you use our services through your mobile device, we will track your geo-location information so that you are able to view the drivers in your area that are close to your location, set your pick up location, and our drivers are able to find the location in which you wish to be picked up from. We will not share this information with third parties for any purpose and will only use this information for the sole purpose of fulfilling your request. We may also collect your geo-location even when you are not using Beat, in case you have given us your consent, in order to provide you with our efficient geo-based-services. You may at any time no longer allow our application to use your location by turning this off at the device level.

If you wish to apply for a job on our site we will collect personal information such as your name, email address, phone number and additional information such as resume, gender, and your ethnicity. We use the information collected within this area of the site to determine your qualifications for the position in which you have applied and to contact you to set up an interview.

3. What we do with the information we gather

Our primary goal in collecting information is to provide you with an enhanced experience when using the Beat service. We use this information to closely monitor which features of the Beat service are used most, to allow you to view your trip history, view any promotions we may currently be running, rate trips, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources, to send sms for confirming that the taxi driver has arrived at the designated destination, we use the mobile information collected so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases marketing purposes.

The Company uses your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer the software. Your IP address is used to help identify you, and to gather broad demographic data. Your IP address contains no personal information about you.

We may also use your personal information to create anonymous information records by excluding information that makes the information personally identifiable to you.

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

On the other hand, you can always opt out of receiving certain communications  from Beat such as our newsletter by clicking the “Unsubscribe” link at the bottom of each email or emailing us at help@thebeat.co. Please note that even if you unsubscribe or opt-out, we may still send you taxi booking related communications (e.g., sms related to your booking: ‘taxi has arrived at designated destination’).
4. Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
5. How we share personal information with Drivers
As you know, our Beat Services are designed to connect taxi drivers with you, a seeker of taxi drivers. To process your bookings we must share your geo-location information with the driver that is providing services to you. To complete a booking, we must provide your pickup location to the driver dispatching your ride – similar information that a Driver would collect from you if you called them directly. We request that drivers use this information for the purposes of the provision of the Transportation Services only, and not store this information beyond the duration of the individual taxi service provided. By placing a booking, you hereby authorize us to share all booking-related information with any driver designated by you to provide you taxi services.

Please remember that this privacy statement addresses only our use and disclosure of information we collect from and/or about you. When you authorize us to disclose information to drivers, the use and disclosure restrictions contained in this privacy statement will not apply to them. While we encourage them to comply with our data protection requirements, we will not be responsible if these drivers fail to comply with respect to your information. We do not control the privacy policies or actions of third parties, including the drivers. Any complaints or inquiries regarding use of your information by a driver, or marketing communications from a driver, should be addressed directly to the driver in question. Drivers within the Beat network may also have their own websites. Beat is not responsible for how these drivers may collect your personal information through their own websites. Please contact the appropriate driver regarding its website’s privacy policy (if applicable) and how it will access or use your personal information.

At the end of your ride, if you evaluate the driver that has rendered his services to you, you hereby agree and accept that these information, including any comments, will be also sent to the driver.
6. How we share Personal Information with other parties
In addition to the ways we share Personal Information with Drivers, we may share your Personal Information with other third parties in the following manners:

  • Service providers under contract who help with parts of our business operations (e.g., marketing, technology services), though we require that these service providers only use your information in connection with the services they perform for us and not for their own benefit;
  • To a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”), in which case we will require our Affiliates to honor this Privacy statement;
  • To a company that merges with us, acquires us, or purchases our assets, in which case such company may continue to process your Personal Information as set forth in this Privacy statement;
  • Law enforcement, government officials, or other third parties when
    • we are compelled to do so by a  court order or similar legal procedure
    • we need to do so to comply with law
    • we believe in good faith that we need these information to protect or defend the rights or property of Company or users of the software or other services.
  • Other third parties with your consent or directed to do so

Except as set forth above, we do not sell, share, rent or trade your personal information or geo-location information other than as disclosed within this privacy statement.

The Company may share aggregated information that includes non-identifying information and log data with third parties for industry analysis and demographic profiling.

7. Cookies and other anonymous information

When you use our software, we collect anonymous Information such as your IP address and standard web log information, such as your browser type and the pages you accessed on our website, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. We may track the pages that directed you to our software, though we do not associate that information with your personal information.

We may also place small data files called “cookies” on your computer or mobile device. Cookies do not harm or damage your system in any way. Furthermore they make your navigation easier as they save your settings. We send a “session cookie” to your computer or mobile device when you log in to your account. This type of cookie helps us to recognize you if you visit multiple areas on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out, close your browser or application, this cookie expires and no longer has any effect. We also use longer-lasting cookies to display your e-mail address or mobile phone number on our sign-in form, so that you don’t need to retype the e-mail address each time you log in to your account. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our software.

We may use third party tracking services to track and analyze anonymous information users of our software. Such third parties may use cookies to help track user behavior.

We reserve the right to disclose anonymous information publicly without restriction, including to third party vendors who may help us enhance or provide the software or Beat services or to third parties.
8. Control over your data
If your personal information changes, or if you no longer desire our service, you may correct, delete inaccuracies, or amend it by making the change on our member information page or by emailing us at help@thebeat.co. We will respond to your access request as soon as possible.

We will retain your information (including geo-location) for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at help@thebeat.co. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. How do we treat the e-mails you send us?

Our “Contact” button, activates your e-mail software and invites you to send your comments to a specific functional mailbox.

When you send such a message, your personal data is collected only to the extent necessary to reply. If the management team of the mailbox is unable to answer your question, it will forward your e-mail to another service. You will be informed, via e-mail, about which service your question has been forwarded to.

If you have any questions about the processing of your e-mail and related personal data, do not hesitate to include them in your message.

10. Security

The personally identifiable and geo-location information we collect is securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption and firewalls and SSL (Secure Socket Layers) for protecting your information – such as any portions of your credit card number which we retain (we do not ourselves retain your entire credit card information). However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.

11. Tell-A-Friend

If you choose to use our referral service to tell a friend about our site or a job position, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at  help@thebeat.co to request that we remove this information from our database.

12. Social Media (Features) and Widgets

Our software includes social media features, such as the Facebook Like button and widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our software. Your interactions with these features are governed by the privacy statement of the company providing it.

13. Public Forums

Our software offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at help@thebeat.co. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

14. Gift Cards

Each Beat users solemnly declares that he/she is authorized to use the mobile phone number he/she registers in Beat (as subscriber or legitimate user of it); the uniqueness of the mobile phone of each user is identified with the use of PIN during the registration in the Beat Platform. As a consequence, it is reasonably considered by Beat that each time that a user uses the specific mobile phone number by which he is registered on the Platform, this concerns the user himself (unless Beat is notified in writing by email at help@thebeat.co) for the loss, destruction or change of his number.

When registering in the Beat service, a user provides his/her explicit consent to Beat to use the mobile phone number registered to receive any communication in relation to the purposes of sending or receiving Gift Card (as detailed in article 2 of this Privacy Policy). In particular, the user accepts that he can be informed with push notification, sms or email in relation to the receipt of a Gift Card by another user of Beat, as well as for  any other information related to the use and operation of Gift Cards (as long as Gift Card is activated). In case that a user does not wish to receive a Gift Card from a specific sender (who is another member of Beat), he may decline it by sending a relevant email at help@thebeat.co within 5 working days from the receipt of notice (paragraph 3 of the article 16 in Terms & Conditions)

As long as a user wishes to purchase a Gift Card, he has to indicate a specific mobile phone number of another registered Beat member or non member as recipient of the Gift Card. In this context, he may at his free choice either to insert manually the number of the third party recipient or to temporarily allow access of the Beat application in his mobile phone Contacts exclusively and solely in order to find the recipient’s mobile phone number based on the name stored in his/her Contacts. The access to the user’s mobile phone Contacts is completely automatic and temporary, solely for the convenience of finding the correct number corresponding to the recipient; Beat does not gain access to all the users’ Contacts but only to the mobile phone number which corresponds to the contact name inserted by the user. Beat does not process, collect or store any data of the user’s Contacts other than the mobile phone number which is necessary for the performance of the service of Gift Card.

If the recipient of the gift card is not a Beat user, the sender states that he/she legitimately holds the mobile phone number of the third party recipient, that he/she certifies the identity of the intended recipient of the gift card and that he bears full responsibility for the proper communication with the recipient and the lawful use of the mobile phone number for the purpose of activating the Gift Card. Beat does not know and does not contact or communicate with the recipient. The recipient of the Gift Card shall, on his own initiative, be registered, if he wishes to, as a user of Beat; in that case the terms and conditions of the Platform and the privacy policy shall apply. Beat, solely for technical reasons and for reasons of enabling activation of given each gift card , collects the mobile phone number of the intended recipient of the gift card completely temporarily. In case the recipient is not registered in the platform within 15 days, his mobile phone number is deleted from the platform.

15. Changes in this privacy statement

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. The present privacy statement is part of the terms and conditions agreement and is construed according to the relevant terms of the latter.

 

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Driver

Terms and Conditions

Beat offers its services under the following Terms of use (hereafter collectively referred to as the “Agreement”) that constitute a legal agreement between you and Taxibeat Limited, a British corporation or the appropriate entity (the “Company”). You should read them carefully and use the Beat services only if you agree and consent to the agreement. By using the software, you agree to be legally bound by the agreement and the privacy statement set forth herein just as if had signed them.

We are constantly looking for ways to improve and expand Beat .We may amend these terms from time to time. The amended terms shall be effective upon posting. Any use after amendment constitutes acceptance of the new terms.

These terms and conditions, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website, our mobile application or any of our applications through whatever platform (hereafter collectively referred to as the “Software”) and/or by completing a booking, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

If you do not agree to these terms and conditions including our privacy statement and you are not willing to be bound by them, do not install our application and/or promptly erase it and any part thereof, from your mobile phone or computer and do not use it in any manner whatsoever.

The Software is owned, operated and provided by Taxibeat Limited and it is provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

1. Definitions and interpretation

For purposes of this Agreement, the following definitions apply:

  •       “we”, “us”, “our” and “Company” refers to Taxibeat Ltd and its affiliate (distribution) partners
  •       “Passenger(s)” refers to the customer using/booking a taxi through our mobile applications or through the website
  •       “Software” refers to the Mobile and Web applications owned by Taxibeat Ltd and used by you to book your ride.
  •       “you”, “your”, “yours” and “Driver(s)” refers to the licensed private hire driver who has completed the registration for drivers and is accepted by Beat to participate as a Driver,
  •       “User (s)” refers to any user of the Software, including you, and
  •       “Beat services” refers to services rendered by Beat, through the use of its Software, to you
  •       “Taxi services” refers to transportation services rendered by drivers to passengers

2. Scope of our Service

Through the software we provide an online platform through which taxi drivers have the opportunity to receive transportation orders and the option to be contracted directly by potential passengers looking for a taxi through Beat.

For this purpose, your identification details will be transmitted to the passengers every time the passenger searches for a taxi through Beat. The passenger will be provided with your first name and surname, telephone number, photograph, your vehicle registration number, type of vehicle, location, languages spoken, acceptance rate, various services provided such as air-conditioning, mobile charger, accepting pets, passenger comments  and number of assessments. As soon as you start the application and set yourself to ‘Available’ status, your location can be identified by all passengers and other users. The respective geo-information of the passenger will be specified after the passenger hails you through Beat software.

We are not a licensed private hire operator, nor a transportation carrier and we do not provide transportation services. We act solely as an intermediary between you and the passenger. From the point at which you make you accept to transport a passenger through Beat, you enter into a direct (legally binding) contractual relationship with the passenger that has booked you. It is up to you to offer transportation services which may be scheduled through use of the software or Beat service. Beat offers information and a method to obtain passengers, but does not intend to provide taxi services or act in any way as a transportation carrier, and has no responsibility or liability for the passengers using Beat.

When rendering our services, the information that we disclose is based on the information provided to us by the users. As such, the users are fully responsible for informing us with their updated information and indicate directly by themselves their availability, which is displayed on our software. Although we will use reasonable skill and care in performing our Beat services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our software or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each user remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information displayed on our software. Our software does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or rating of any user made available.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our software for any commercial or competitive activity or purpose.

3. Charges

Subject to the terms of this agreement, the driver shall pay Beat the amount declared in the driver’s section of the respective’s country site for each ride that you book through the Beat service as a fee for the use of Beat services to you. The revenue achieved with the transport order obtained is immaterial.

Rides that you book through Beat service will be calculated by the software system and totaled at the end of each month. You can access through your installed application at any time your balance that describes the total amount owed by you to Beat, according to the above, regarding the rides that you book through Beat service.

You shall have to make the payment of the services rendered the previous month, within the first ten (10) calendar days of each month. You accept that the relevant invoice can be sent to you by electronic means.

Any delay or failure to pay any invoice, for any reason, shall give the right to Beat to increase the total amount due by you by default interest of 1% (one percent) per month. In these cases, Beat may also in its sole discretion, suspend or cancel your access to the software.

The driver is responsible to bear any taxes, fees or charge levied on the payment of the above fee.

Our service to the passengers is free of charge. Unlike many other parties, we will not charge the passenger for our service or add any additional (booking) fees to the taxi ride. We will not charge the passenger, as he will pay you directly for your ride.

4. Privacy

Beat uses high ethical standards and respects your privacy. Save for disclosures required by law in any relevant jurisdiction, we will not disclose your personal information to third parties without your consent. However, we reserve the right to disclose your personal information to our affiliated (group) companies (in and outside the European Union), including our and our affiliated (group) companies’ employees and our trusted agents and representatives who have access to this information with our permission and who need to know or have access to this information to perform our service (including customer services and internal (audit/compliance) investigation) to and for the benefit of you. Please have a look at our privacy statement for further information.

5. Registration and Use of our sofware

You can only use Beat if you have registered to do so.

Only individuals who are legally entitled may register on Beat. If you reside in a jurisdiction which restricts the use of the Beat services because of age, or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits and you must not use the software and Beat service. If you are not legally entitled and/or have had you account suspended or canceled, temporarily or permanently, you cannot register.

You are also bound by the regulations applicable to you in relation to the use of the services of Beat especially any local laws, tariffs and tariff rules applicable to transportation by taxi. You should accept orders for transport only insofar as permissible in accordance with the applicable provisions.

You may only use the application if in possession of all the approvals necessary for transportation with taxis or if you are employed by the holder of this approval, and comply with and fulfill all statutory requirements governing transportation by taxi. You must furnish evidence of such prerequisites at any time a user or Beat may request you to. In addition, a user who is an employee shall ensure that his employer (taxi contractor) approves the use. Any changes in this regard shall be intimated to Beat promptly. The requirements of applicable local road traffic regulations must be complied with while using it.

You must complete the registration form available on our software, if interested to use our services as a passenger or as driver. The forms and applications for passengers are different than the drivers.

By registering on Beat, you agree:

  1.  to provide true, accurate, complete and updated information about yourself at the registration form, and update them whenever necessary. Beat is not obligated to monitor or control the accuracy of information provided by you. If any information provided by you is not in accordance with these provisions or if Beat has reasonable grounds to suspect that such information do not agree, Beat has the right to refuse your registration, whether as passenger or as driver, and suspend or terminate immediately, regardless of notice, the registration of your account and refuse any and every use, present or future, of the Beat services that require registration. In this case, you shall not be entitled to any indemnity or compensation for the refusal, suspension or cancellation of your registration.
  2. that you will not use Beat: for any unlawful purpose; in any way that interrupts, damages, impairs or renders Beat less efficient; to transfer files that contain viruses, trojans or other harmful programs; to access or attempt to access the accounts of other users or to penetrate or attempt to penetrate any security measures; to disseminate any content which is defamatory, obscene, or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or otherwise; to advertise or promote third party or your own products or services;
  3. to refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation
  4. and acknowledge that we have limited control over the nature and content of information and chat transmitted or received by you or other users of Beat. Although we reserve the right to do so, we do not monitor such content in the usual course of business and will not be liable for any such content. If you have a complaint about another user please contact us via the app or website;
  5. to comply with all applicable laws from your home nation, the country , state and city in which you are present while using the software or Beat service;
  6. not to process or disclose to third parties, any personal data of other participants that is transferred or otherwise made known to you. This shall not apply only if the consent of the other user is obtained;
  7. to treat passengers introduced to you through Beat with respect and not to cause any damage to them;
  8. to compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of this agreement.
  9. that the nickname or email (e.g xxx@yahoo.com) that you use to register on the Software shall not resemble to Beat’s company name. Also nicknames deemed offensive may be deleted, as well as containing a URL or email address.
  10. that you shall not use Beat service or software to cause nuisance, annoyance or inconvenience
  11. that by accessing and using the Beat services via mobile devices, or by using certain mobile features, you may incur fees from the provider or carrier of the mobile services that you use (“Carrier”) and you are solely responsible for the payment of such fees.
  12. that you shall update the status of your taxi (free or engaged) in the activated application at all times, so that potential passengers participating in Beat can always identify the current status of your taxi.
  13. that since you can be identified via the activated application by nearly participating potential passengers, you may accept available transport orders subject to the legislation applicable to you, provided that the application is activated and your vehicle is free.
  14. to immediately respond to contact made by the Passenger, informing him of your option to provide the services or not, at a time that will never exceed forty (40) seconds. If this time passes and you do not answer it is the equal of rejecting the passengers contact and you have no means of contacting the passenger yourself.
  15. to assume all expenses, costs, fees, taxes and contributions for maintenance and operation of the vehicle used by you, including fuel costs, cleaning tools, equipment, automobile taxes, inspections, repairs, reviews, among others;
  16. to maintain and operate the technical equipment and operational procedures to access the software, such as mobile phone mode or tablet that is compatible with the software, Internet connection, packet data, GPS, among others
  17. at your sole responsibility are any fines, penalties, administrative or judicial proceedings incurred by your because of the exercise of your activity or the provision of taxi services.
  18. to provide and display in your vehicle advertising and promotional material placed in such a place so that the passengers may view and reach easily. Such materials, are provided to you by Beat

You are solely responsible for maintaining the confidentiality of your password chosen by you at your registration at Beat. Beat is not responsible for any harm resulting from disclosure of your password from yourself to third parties or use of your password by a third party to access your account. In the event of any unauthorized use of your account, you must immediately notify Beat at [help@thebeat.co].

The user may change at any time its registration information according to our Privacy Statement.

If you accept the engagement and you want to cancel it for any reason, you must cancel by specific action on the software. Users acknowledge that Beat is not liable for any delays, cancellations, failure to provide taxi services between the passenger and driver, nor for any delay or failure in the provision of taxi services, or Beat services.

6. Prohibited Uses

Except as specifically permitted herein, without the prior written consent of Beat you agree not to: (i) use, modify, incorporate into or with other software, or create a derivative work of any part of the software; and (ii) sell, license (or sub-license), lease, assign, transfer, pledge, or share your rights under this agreement with or to anyone else; (iii) copy, distribute or reproduce the application for the benefit of third parties; (iv) disclose the results of any benchmarking of the application, or use such results for your own competing software development activities; and/or (v) modify, disassemble, decompile, reverse engineer, revise or enhance the software or attempt to discover the software’s source code.

7. Ranking and passenger reviews

You agree that the passengers carried by you may evaluate the services provided by you (you and vehicle). When doing so, passengers shall be obliged to be objective in their evaluation.

The completed passenger review may be (a) uploaded onto the relevant driver information page on our software for the sole purpose of informing (future) passengers of the passenger’s opinion of the service (level) and quality of the driver, and (b) (wholly or partly) used and placed by Beat at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our software or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by Beat. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The passenger review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.

8. Disclaimer

By entering into this agreement and using the software or Beat service, to the extent permitted by law, you agree that you shall defend, indemnify and hold the company, its licensors and each such party’s parent organizations, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, shareholders, officers, directors, employees, representatives, members, attorneys, licensees, agents, or others involved in creating, sponsoring, promoting, or otherwise making available the software and its contents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including personal data, comments, and ratings) of the users as made available on our software, (iii) the services rendered by the driver, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you (including attorneys’ fees and costs), pursuant to, arising out of or in connection with the use, inability to use or delay or virus of our software and/or the server that the software is hosted, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the user (its employees, directors, officers, agents, representatives or affiliated companies)(including attorneys’ fees and costs), including any (partial) cancellation, double-booking, strike, force majeure or any other event beyond our control (vi) any information on this software sometimes linked to external sites over which our services have no control and for which we assume no responsibility (vii) any user violation or breach of any term of this agreement or any applicable law or regulation, whether or not referenced herein.

9. Limitation of Liability

The company may introduce you to passengers for the purposes of providing transportation. We will not assess the suitability, legality or ability of any passenger and you expressly waive and release the company from any and all liability, claims or damages arising from or in any way related to the passenger. The company will not be a party to disputes, negotiations of disputes between you and such passenger. We cannot and will not play any role in managing payments between you and the passengers. Responsibility for the decisions you make regarding services offered via the software or taxi service (with all its implications) rests solely with you. We will not assess the suitability, legality or ability of any such passengers and you expressly waive and release the company from any and all liability, claims, causes of action, or damages arising from your use of the software or taxi service or Beat service, or in any way related to the third parties introduced to you by the software or Beat service. By accepting the provision of the Taxi services, you acknowledge that Beat has no involvement in the contractual relationship between driver and passenger.

10. Termination

Beat may notify, suspend or terminate, temporarily or permanently, the account of a user at any time and take appropriate legal action if: (i) the user violates any of the representations, warranties and obligations contained in this agreement or any policies and rules adjacent to it, (ii) the user fraudulent practice or fraudulent acts, or (iii) Beat understands, in its sole discretion, that the activities and attitudes of the user have caused or may cause some damage to third parties or Beat,  (iv) you are no longer authorised to provide transportation with taxis or hire cars, (v) you fail to comply with your obligation to pay the charges promptly, or fail to carry a passenger after accepting an order.

The User shall not be entitled to any damages or compensation for the cancellation or suspension of your account on the software.

Beat may in its sole discretion, for any reason or no reason and at any time alter and/or discontinue providing its services, with or without notice. Beat shall not be liable for any damage or loss caused by such an alteration/ termination of the Beat service.

You are under no obligation to use the Beat service and may simply choose to stop using it at any time, as long as you have settled your fiscal obligations towards Beat.

Upon termination of this Agreement or cancellation or suspension of your account, for whatever reason, the consideration payable by you to Beat relating to services rendered to the date of such termination, cancellation or suspension shall become immediately due.

11. Intellectual Property

Any and all content, including but not limited trademarks, logos, symbols, domain names, trademarks, designs, industrial designs, images, photographs, backgrounds, icons, navigation tools, texts, among others, of the present software or related to products and goods displayed on the software are protected by copyright and intellectual property and are owned by Beat or third parties authorized by Beat to develop activities on the software. User agrees to respect the intellectual property rights of Beat and others and is aware that intellectual property in this software can never be used in any manner and in any media without our prior written permission of their owners.

Beat is not liable for damages suffered by a User who has copied, transferred, distributed or otherwise protected content used in this software, violating rights of third parties.

The Company hereby grants you a non-exclusive, non-transferable, right to use the software and Beat service, solely for your own personal, non-commercial purposes, subject to the terms and conditions of this agreement. All rights not expressly granted to you are reserved by the company and its licensees.

12. Maintenance and Support

Beat has no obligation to provide support, maintenance, upgrades, modifications, or new releases under this agreement. However, Beat may from time to time issue upgraded versions of the application, and may automatically electronically upgrade the version of the application that you are using on your mobile phone or on your computer. You consent to such automatic upgrading, and agree that the terms of this agreement will apply to all such upgrades.

13. Assignment

This agreement may not be assigned by you without the prior written approval of the company but may be assigned without your consent by the company to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger. Any purported assignment in violation of this section shall be void.

14. Miscellaneous

These terms and conditions constitute the entire understanding between user and Beat with respect to its object, replacing any and all instruments, agreements, letters and / or contracts, oral or written agreements between the parties with respect to the subject matter described herein prior to the date of your registration as a user.

Nothing in the terms and conditions will constitute a partnership, agency relationship, franchise relationship or contract of employment between the parties.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

The failure by Beat on demand at any time, to perform any provision of this agreement will not affect in any way the right of Beat to enforce such provision thereafter.

We will do our best to resolve any disputes over this agreement. If you wish to take court proceedings against us you must do so in London. These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales.

The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our website (by selecting the English language) or shall be sent to you upon your written request.

 

Privacy Statement

Your privacy is important to Beat. So we have developed a Privacy Statement that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

This privacy satement applies to all of our Beat services or Software.

The same definitions apply to the privacy statement as in paragraph 1 of the Terms and Conditions.

1. Privacy Policy

The information we request when making your registration at Beat software, is requested in order to offer you our professional service.

We will only disclose your personal information to third parties for the purposes of providing information to passengers in order to choose you through us, or with your explicit consent. We reserve the right to disclose your personal information to certain permitted third parties including members of our own group, trusted partners and our own professional advisers.

We would again like to stress that, in accordance with European personal data protection laws, strict security procedures are observed to prevent personal data misuse and unauthorised access.

2. What personal information we collect

In general, the personal information we gather enables us to process your taxi services and to provide the Beat services to you. We collect personal information that you submit to us voluntarily when you register with us or when you use the Beat Services.

When you download a Beat mobile application, we collect your device type, your wireless carrier, and your individual device ID and we associate this with your personal information, though we primarily use this information to support your account and provide you with Beat services.

Registration

When you register in Beat to use the software you will be asked to complete online forms providing for: your email address, mobile telephone number, location information (your mobile or other location-aware device to transmit location data), full name, image photo for your profile, type of vehicle, vehicle registration plates and a password. This information is required in order to use Beat and enjoy our Beat services. You hereby agree and consent that all the above information will be available to passengers, apart from your email and password of course. This way we personalize your taxi services to the passenger that has the right to choose the driver. The passenger is feeling more confortable to choose you, when we provide these kind of information for you and may choose you again. The information will not be re-used for an incompatible purpose to our scope of our service as described at the Terms and Conditions.
User Account
You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your account.

You may allow other members of your household to use the software under your name or account, provided that you hereby agree to pay all charges that they incur and to be responsible for all other aspects of their usage. You agree to supervise all usage by minors of this software under your name or account.

In addition, tracking information is collected as you use our software or Beat service, including, but not limited to geographic areas. Through your mobile phone we will record your GPS coordinates. We collect this information in order to provide you with the history of your rides and do not use it for any other purpose.

We also collect device type and unique identifier when you use our mobile application, we use this information for the sole purpose of providing you with the most up to date application and features. If you use our services through your mobile device, we will track your geo-location information so that you are able to be located from the taxi driver you have hailed. We may also collect your geo-location even when you are not using Beat, only in case you have given us your consent, in order to provide you with further efficient geo-based-services. We will not share this information with third parties for any purpose and will only use this information for the sole purpose of finding a taxi and providing further services. You may at any time no longer allow our application to use your location by turning this off at the device level.

If you wish to apply for a job on our site we will collect personal information such as your name, email address, phone number and additional information such as resume, gender, and your ethnicity. We use the information collected within this area of the site to determine your qualifications for the position in which you have applied and to contact you to set up an interview.

3. What we do with the information we gather

Our primary goal in collecting information is to provide you with an enhanced experience when using the Beat service. We use this information to closely monitor which features of the Beat service are used most, to allow you to view your trip history, view any promotions we may currently be running, rate trips, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources, to send sms for confirming that the taxi driver has arrived at the designated destination, we use the mobile information collected so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases marketing purposes.

The Company uses your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer the software. Your IP address is used to help identify you, and to gather broad demographic data. Your IP address contains no personal information about you.

We may also use your personal information to create anonymous information records by excluding information that makes the information personally identifiable to you.

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

On the other hand, you can always opt out of receiving certain communications  from Beat such as our newsletter by clicking the “Unsubscribe” link at the bottom of each email or emailing us at help@thebeat.co. Please note that even if you unsubscribe or opt-out, we may still send you taxi booking related communications (e.g., sms related to your booking: ‘taxi has arrived at designated destination’).

4. Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
5. How we share personal information with Passengers
As you know, our Beat Services are designed to connect passengers with you, a provider of taxi drivers. For a passenger to hail you we must share your geo-location information with the passenger. The passenger searches for taxis near his location. If you are available you will appear at the passenger’s search and also your full name, image photo for your profile, type of vehicle, vehicle registration plates and evaluation will be available to the passenger.  After the passenger selects you and hails you and you accept, also your phone number would be available to the passenger. We request that passengers use this information for the purposes of the provision of the taxi services only, and not store this information beyond the duration of the individual taxi service provided. By using our software, you hereby authorize us to share related information with any passenger to provide your taxi services.

Please remember that this privacy statement addresses only our use and disclosure of information we collect from and/or about you. When you authorize us to disclose information to passengers, the use and disclosure restrictions contained in this privacy statement will not apply to them. While we encourage them to comply with our data protection requirements, we will not be responsible if these passengers fail to comply with respect to your information. We do not control the privacy policies or actions of third parties, including the passengers. Any complaints or inquiries regarding use of your information by a passenger, or marketing communications from a passenger, should be addressed directly to the passenger in question.

At the end of your ride, if you are evaluated by the passenger that you have provided your taxi services to, you hereby agree and accept that these information, including any comments, will be also be available on anyone that uses the software, as part of your evaluation.
6. How we share Personal Information with other parties
In addition to the ways we share Personal Information with Passengers, we may share your Personal Information with other third parties in the following manners:

  •    Service providers under contract who help with parts of our business operations (e.g., marketing, technology services), though we require that these service providers only use your information in connection with the services they perform for us and not for their own benefit;
  •    To a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”), in which case we will require our Affiliates to honor this Privacy statement;
  •    To a company that merges with us, acquires us, or purchases our assets, in which case such company may continue to process your Personal Information as set forth in this Privacy statement;
  •    Law enforcement, government officials, or other third parties when

o we are compelled to do so by a  court order or similar legal procedure

o we need to do so to comply with law

o we believe in good faith that we need these information to protect or defend the rights or property of Company or users of the software or other services.

  •    Other third parties with your consent or directed to do so

Except as set forth above, we do not sell, share, rent or trade your personal information or geo-location information other than as disclosed within this privacy statement.

The Company may share aggregated information that includes non-identifying information and log data with third parties for industry analysis and demographic profiling.
7. Cookies and other anonymous information
When you use our software, we collect anonymous Information such as your IP address and standard web log information, such as your browser type and the pages you accessed on our website, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. We may track the pages that directed you to our software, though we do not associate that information with your personal information.

We may also place small data files called “cookies” on your computer or mobile device. Cookies do not harm or damage your system in any way. Furthermore they make your navigation easier as they save your settings. We send a “session cookie” to your computer or mobile device when you log in to your account. This type of cookie helps us to recognize you if you visit multiple areas on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out, close your browser or application, this cookie expires and no longer has any effect. We also use longer-lasting cookies to display your e-mail address or mobile phone number on our sign-in form, so that you don’t need to retype the e-mail address each time you log in to your account. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our software.

We may use third party tracking services to track and analyze anonymous information users of our software. Such third parties may use cookies to help track user behavior.

We reserve the right to disclose anonymous information publicly without restriction, including to third party vendors who may help us enhance or provide the software or Beat services or to third parties.
8. Control over your data
If your personal information changes, or if you no longer desire our service, you may correct, delete inaccuracies, or amend it by making the change on our member information page or by emailing us at help@thebeat.co. We will respond to your access request as soon as possible.

We will retain your information (including geo-location) for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at help@thebeat.co. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. How do we treat the e-mails you send us?

Our “Contact” button, activates your e-mail software and invites you to send your comments to a specific functional mailbox.

When you send such a message, your personal data is collected only to the extent necessary to reply. If the management team of the mailbox is unable to answer your question, it will forward your e-mail to another service. You will be informed, via e-mail, about which service your question has been forwarded to.

If you have any questions about the processing of your e-mail and related personal data, do not hesitate to include them in your message.
10. Security
The personally identifiable and geo-location information we collect is securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption and firewalls for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.
11. Tell-A-Friend
If you choose to use our referral service to tell a friend about our site or a job position, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at  help@thebeat.co to request that we remove this information from our database.
12. Social Media (Features) and Widgets
Our software includes social media features, such as the Facebook Like button and widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our software. Your interactions with these features are governed by the privacy statement of the company providing it.
13. Public Forums
Our software offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at help@thebeat.co. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
14. Changes in this privacy statement
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. The present privacy statement is part of the terms and conditions agreement and is construed according to the relevant terms of the latter.